As we moved into 2021, we continued to be stuck in the nightmare of 2020. Our organization’s goals have been put in a holding pattern due to these challenging and daunting times. The pandemic has forever changed our lives and the operations of our business. Although the road seems long, I do see light at the end. My vision for accomplishing our objectives and staying strong for our members has brightened.
The plan I have laid out for our organization is still close to my heart and I have faith in our success. A bump in the road will not discourage my hopes and aspirations. I am very proud of what we have accomplished thus far. Without forecasting the future, I prepared the organization by updating our infrastructure and computer technologies to provide services to our members remotely when necessary. Our prompt response time to issues and concerns has been commended and our customer service is at an all-time high.
Even though we stalled out this past year, I believe we still made great strides. We worked vigorously and fought for better working conditions and fair treatment of our members. We are moving in the right direction, even if the pace has slowed. You all worked hard and CCSO appreciates you. Those of you with boots on the ground, we applaud you. We look forward to seeing you as we start up our tours. Please make it a priority to talk with us when we visit; let us know what is important to you and how we can help to achieve your goals.
I had an agenda when I became your CCSO State president. We are constantly learning and evolving, and I always look for ways to advance. I want to get CCSO to that next level. Too often in the past, frustration sat in and minimal effort was placed on completing goals or accomplishing what we set out to achieve. I won’t allow us to stop working toward our goals and objectives no matter what hurdles lie ahead. We must learn from our failures and improve for our future. I thank you for being a CCSO member, and I look forward to many more accomplishments. Together, we work toward strengthening our organization a bright future awaits. Take care of yourself, your family and, most of all, stay healthy.